Complaints, Suggestions & Requests

At Kobyalar Group, customer satisfaction and continuous improvement are at the core of everything we do. We welcome all complaints, suggestions and requests from our customers, suppliers, business partners and other stakeholders regarding our products, services and processes.

How We Handle Your Submission

  1. Submission: Fill in the form below, selecting whether your message is a complaint, a suggestion or a request.
  2. Registration: Every submission is recorded and forwarded to the relevant department.
  3. Evaluation: Your submission is reviewed objectively, and root-cause analysis and corrective actions are carried out where necessary.
  4. Response: We aim to get back to you within 5 business days and keep you informed until the matter is closed.

Our Principles

  • Accessibility: Submitting a complaint, suggestion or request is free of charge and open to everyone.
  • Confidentiality: Your personal information is used only to evaluate and respond to your submission and is not shared with third parties.
  • Impartiality: Every submission is assessed fairly and objectively.
  • Continuous Improvement: Feedback is used to improve the quality of our products, services and processes.

Submission Form

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You can also reach us through our Contact page.